Karlev

Custom Products, Cancellation & Change Order Policy

Custom manufacturing, order cancellation and change order procedures.

Version 1.0

Effective Date: 7.26.2026

ARTICLE 1

PURPOSE

This Policy governs all custom-manufactured Products supplied by KarLev and establishes the procedures applicable to customer-specific manufacturing, order modifications, cancellation requests, change orders, deposits, production scheduling, and related matters.

This Policy forms an integral part of KarLev's Terms & Conditions, Purchase Agreements, Sales Agreements, Manufacturing Agreements, and other applicable contractual documents.

ARTICLE 2

MADE-TO-ORDER MANUFACTURING

KarLev is a custom manufacturer.

Unless expressly stated otherwise in writing, every Product manufactured by KarLev is engineered, designed, fabricated, and produced specifically for an individual Customer and a specific project.

KarLev does not manufacture Products for general retail inventory or mass-market resale.

Each Product may be customised based upon one or more of the following:

  • project dimensions;
  • engineering requirements;
  • structural calculations;
  • applicable building codes;
  • customer selections;
  • architectural plans;
  • site-specific conditions;
  • finish selections;
  • material selections;
  • customer-approved drawings;
  • production requirements; and
  • project specifications.

Accordingly, each Order is unique and may require significant engineering, procurement, scheduling, fabrication, manufacturing, quality control, logistics, and administrative resources before physical production begins.

ARTICLE 3

CUSTOM PRODUCT ACKNOWLEDGEMENT

By placing an Order, the Customer acknowledges and agrees that:

  • the Products are being manufactured specifically for the Customer;
  • KarLev may immediately begin engineering, procurement, scheduling, administrative work, or manufacturing activities;
  • KarLev may commit production capacity and purchase materials specifically for the Customer's Order;
  • the Products may not be suitable for resale to another customer without substantial modification or financial loss; and
  • cancellation rights may therefore be limited under the governing agreement and applicable law.
ARTICLE 4

ORDER ACCEPTANCE

An Order becomes binding only after acceptance by KarLev in accordance with the applicable written agreement.

KarLev reserves the right to decline any proposed Order prior to acceptance.

ARTICLE 5

COMMENCEMENT OF PROJECT ACTIVITIES

Project work may commence immediately after Order acceptance.

Project activities may include, without limitation:

  • engineering;
  • architectural coordination;
  • drafting;
  • structural review;
  • permit preparation;
  • procurement;
  • supplier commitments;
  • purchasing materials;
  • production scheduling;
  • factory planning;
  • logistics coordination;
  • quality planning;
  • project administration.

Many of these activities generate costs before manufacturing begins.

ARTICLE 6

CUSTOMER APPROVALS

Customers are responsible for carefully reviewing every drawing, specification, engineering package, finish selection, material selection, dimension, and other project information submitted for approval.

Approval authorises KarLev to proceed to the next stage of the project.

The Customer is responsible for identifying errors or requested revisions before granting approval.

ARTICLE 7

DEPOSITS

Deposits may be required to:

  • reserve manufacturing capacity;
  • initiate engineering;
  • purchase materials;
  • reserve supplier production;
  • schedule manufacturing;
  • commence project administration;
  • allocate factory resources.

Deposits shall be governed by the applicable written agreement and applicable law.

ARTICLE 8

CANCELLATION REQUESTS

Customers may submit a written request to cancel an Order.

A request to cancel does not automatically terminate the Order.

KarLev will evaluate the request based upon:

  • project status;
  • engineering already completed;
  • materials already purchased;
  • supplier commitments;
  • manufacturing progress;
  • contractual obligations; and
  • applicable law.

KarLev will respond within a commercially reasonable period.

ARTICLE 9

EFFECT OF PROJECT PROGRESS

As a custom manufacturer, KarLev incurs costs throughout multiple phases of production.

Accordingly, once project-specific work has commenced, the Customer may remain responsible for costs reasonably incurred, commitments made, or work performed, to the extent permitted by the governing agreement and applicable law.

The amount, if any, recoverable upon cancellation shall depend upon the circumstances of the particular Order.

ARTICLE 10

NON-RETURNABLE CUSTOM PRODUCTS

Because Products are manufactured specifically for an individual Customer and project, completed custom Products generally cannot be returned for resale or restocking.

Accordingly, custom-manufactured Products are generally not eligible for return after manufacture or delivery, except as otherwise required by applicable law or expressly provided in the governing written agreement or applicable warranty.

ARTICLE 11

CHANGE ORDERS

Customer-requested modifications after Order acceptance may require:

  • revised engineering;
  • revised drawings;
  • revised specifications;
  • revised production schedules;
  • additional procurement;
  • replacement materials;
  • additional labour;
  • revised pricing.

No requested change shall become effective unless accepted in writing by KarLev.

ARTICLE 12

CUSTOMER RESPONSIBILITY FOR DELAYS

Customer delays relating to approvals, financing, site readiness, permitting, document execution, or requested revisions may impact production schedules, delivery dates, and pricing.

KarLev shall not be responsible for delays resulting from Customer actions or omissions.

ARTICLE 13

STORAGE AND DELIVERY

If delivery is delayed for Customer-related reasons after Products are ready for shipment, KarLev may store the Products and recover reasonable storage, insurance, handling, transportation, and related costs, where permitted by the governing agreement and applicable law.

ARTICLE 14

REFUNDS

Any refund determination shall be made in accordance with:

  • the applicable written agreement;
  • the stage of project completion;
  • work already performed;
  • materials committed or purchased;
  • manufacturing completed;
  • costs reasonably incurred; and
  • applicable law.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable law.

ARTICLE 15

GOVERNING AGREEMENT

If this Policy conflicts with an executed Purchase Agreement, Manufacturing Agreement, Sales Agreement, or other written contract, the executed agreement shall control to the extent of the conflict, except where prohibited by applicable law.

ARTICLE 16

CONTACT INFORMATION

Questions regarding this Policy may be directed to:

KarLev

Customer Support Department

Email: [Support Email]

Telephone: [Company Phone]

Website: [Company Website]

Mailing Address:

[Company Address]

ARTICLE 17

EFFECTIVE DATE

This Policy is effective as of the Effective Date listed above and shall remain in effect until amended or replaced by KarLev.