Karlev

Privacy Policy

How Karlev collects, uses, shares and protects personal information.

Version 1.0

Effective Date: 7.26.2026

TABLE OF CONTENTS

ARTICLE 1 Purpose of this Privacy Policy

ARTICLE 2 Scope

ARTICLE 3 Information We Collect

ARTICLE 4 Information You Provide

ARTICLE 5 Information Collected Automatically

ARTICLE 6 Cookies & Tracking Technologies

ARTICLE 7 Analytics & Advertising Technologies

ARTICLE 8 Communications & Marketing Preferences

ARTICLE 9 SMS, Email & Telephone Communications

ARTICLE 10 How We Use Your Information

ARTICLE 11 Legal Bases for Processing (Where Applicable)

ARTICLE 12 Sharing of Information

ARTICLE 13 Service Providers

ARTICLE 14 Financing Partners

ARTICLE 15 Contractors & Installation Partners

ARTICLE 16 Legal Compliance & Law Enforcement

ARTICLE 17 Data Retention

ARTICLE 18 Data Security

ARTICLE 19 International Data Transfers

ARTICLE 20 Children's Privacy

ARTICLE 21 Your Privacy Rights

ARTICLE 22 California Privacy Rights (CCPA/CPRA)

ARTICLE 23 Marketing Preferences & Opt-Out Rights

ARTICLE 24 Cookies Management

ARTICLE 25 Third-Party Websites

ARTICLE 26 Changes to this Privacy Policy

ARTICLE 27 Contact Information

ARTICLE 1

PURPOSE OF THIS PRIVACY POLICY

KarLev respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how KarLev collects, uses, stores, shares, protects, and otherwise processes personal information obtained through our Website, customer portal, online forms, communications, products, and related services.

This Privacy Policy should be read together with our Website Terms & Conditions and any additional legal notices referenced therein.

ARTICLE 2

SCOPE

This Privacy Policy applies to personal information collected from:

  • visitors to the Website;
  • prospective customers;
  • customers;
  • financing applicants;
  • vendors;
  • contractors;
  • suppliers;
  • business partners;
  • job applicants (where applicable);
  • individuals communicating with KarLev through any channel.

This Privacy Policy applies whether information is collected through:

  • the Website;
  • contact forms;
  • quotation requests;
  • financing requests;
  • telephone calls;
  • email communications;
  • SMS messages;
  • customer portals;
  • social media interactions;
  • online chat;
  • in-person meetings; or
  • other lawful business interactions.
ARTICLE 3

INFORMATION WE COLLECT

Depending on your interaction with KarLev, we may collect information including:

Personal Information

  • full name;
  • company name;
  • mailing address;
  • property address;
  • email address;
  • telephone number;
  • mobile number;
  • preferred communication method.

Project Information

  • project location;
  • property characteristics;
  • plans and drawings;
  • photographs;
  • engineering information;
  • requested products and services;
  • project status.

Technical Information

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • pages visited;
  • referral source;
  • session activity;
  • approximate location derived from IP address;
  • diagnostic information.

Communication Records

  • emails;
  • SMS messages;
  • customer support history;
  • appointment records;
  • warranty communications;
  • uploaded documents;
  • chat history;
  • call records where legally permitted and disclosed.
ARTICLE 4

HOW WE USE YOUR INFORMATION

KarLev may use personal information to:

  • respond to enquiries;
  • prepare quotations;
  • coordinate projects;
  • administer customer accounts;
  • communicate regarding products and services;
  • process financing requests where authorised;
  • schedule appointments;
  • provide customer support;
  • administer warranties;
  • improve our Website;
  • analyse business performance;
  • detect fraud;
  • maintain security;
  • comply with legal obligations;
  • send marketing communications where permitted by law and with any required consent.
ARTICLE 5

SHARING OF INFORMATION

KarLev does not sell personal information except where such activity is expressly disclosed and permitted by applicable law.

We may share information, as reasonably necessary, with:

  • affiliated companies;
  • technology providers;
  • cloud hosting providers;
  • CRM platforms;
  • payment processors;
  • financing providers;
  • engineering consultants;
  • installation partners;
  • manufacturers;
  • logistics providers;
  • legal and accounting advisers;
  • government agencies where required by law;
  • courts or regulators pursuant to legal process.

All such disclosures are subject to contractual, legal, or regulatory obligations designed to protect personal information.

ARTICLE 6

COMMUNICATION PREFERENCES

If you provide your contact information, KarLev may communicate with you regarding:

  • quotations;
  • project updates;
  • scheduling;
  • financing;
  • warranties;
  • customer support;
  • maintenance reminders;
  • company news;
  • educational information; and
  • promotional offers where permitted.

You may withdraw consent for promotional communications at any time by:

  • clicking the unsubscribe link in marketing emails;
  • replying STOP to supported SMS messages;
  • following the instructions included in the communication; or
  • contacting KarLev directly.

Withdrawal of marketing consent does not prevent KarLev from sending transactional, contractual, warranty, billing, safety, or legally required communications.

ARTICLE 7

DATA SECURITY

KarLev maintains reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.

ARTICLE 8

CONTACT INFORMATION

Questions regarding this Privacy Policy or requests concerning your personal information may be directed to:

KarLev

Privacy Officer: [Name]

Email: [Privacy Email]

Telephone: [Phone Number]

Website: [Website URL]

Mailing Address:

[Company Address]

ARTICLE 9

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Where applicable law requires a legal basis for processing personal information, KarLev may process personal information based upon one or more of the following:

  • your consent;
  • performance of a contract;
  • responding to your request before entering into a contract;
  • compliance with legal obligations;
  • protection of vital interests;
  • legitimate business interests that are not overridden by your rights and freedoms; or
  • any other lawful basis permitted by applicable law.

Where consent is required, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.

ARTICLE 10

EMAIL, SMS & TELEPHONE COMMUNICATIONS

KarLev may communicate with you through:

  • email;
  • SMS or text messages;
  • telephone calls;
  • voicemail;
  • customer portal notifications;
  • postal mail; and
  • other legally permitted communication channels.

Communications may include:

  • responses to enquiries;
  • quotations;
  • financing updates;
  • engineering coordination;
  • permit coordination;
  • project scheduling;
  • manufacturing updates;
  • delivery notifications;
  • warranty administration;
  • maintenance reminders;
  • customer satisfaction follow-up;
  • educational materials;
  • promotional communications; and
  • legally required notices.

Where required by law, KarLev will obtain the appropriate consent before sending promotional communications or using automated communication technologies.

ARTICLE 11

MARKETING COMMUNICATIONS

KarLev may periodically send information relating to:

  • new products;
  • product improvements;
  • promotions;
  • seasonal offers;
  • educational articles;
  • webinars;
  • events;
  • newsletters;
  • company announcements;
  • customer appreciation programs; and
  • other marketing communications.

Receipt of marketing communications is voluntary where required by applicable law.

You may withdraw your marketing consent at any time.

ARTICLE 12

OPT-OUT RIGHTS

You may opt out of promotional communications by:

  • selecting the "Unsubscribe" option contained within marketing emails;
  • replying STOP to supported SMS messages;
  • following the opt-out instructions contained in the communication;
  • contacting KarLev directly using the contact information provided in this Privacy Policy.

Reasonable time may be required to process your request.

Even after opting out of marketing communications, KarLev may continue sending:

  • project updates;
  • invoices;
  • financing notices;
  • warranty information;
  • appointment confirmations;
  • delivery notifications;
  • safety notices;
  • legal notices; and
  • other transactional communications necessary to administer Products or Services.
ARTICLE 13

INFORMATION SHARED WITH SERVICE PROVIDERS

KarLev may disclose personal information to trusted third-party service providers that assist in operating our business.

Such providers may include:

  • cloud hosting providers;
  • customer relationship management (CRM) platforms;
  • email service providers;
  • SMS communication providers;
  • payment processors;
  • accounting systems;
  • financing partners;
  • customer support platforms;
  • scheduling software providers;
  • analytics providers;
  • cybersecurity providers;
  • legal and professional advisers.

Such providers are authorised to process information only as necessary to perform services on KarLev's behalf or as otherwise permitted by applicable law.

ARTICLE 14

FINANCING PARTNERS

Where you request financing information or apply for financing through KarLev, your information may be shared with participating financing providers to evaluate eligibility, process financing applications, administer financing, and communicate regarding financing options.

Each financing provider remains independently responsible for its own privacy practices.

ARTICLE 15

INSTALLATION PARTNERS & CONTRACTORS

Where reasonably necessary to fulfil your project, KarLev may share relevant project information with authorised contractors, installers, engineers, inspectors, suppliers, logistics providers, manufacturers, and other business partners involved in the delivery of Products or Services.

Only information reasonably necessary for performance of the applicable services will be shared.

ARTICLE 16

LEGAL DISCLOSURES

KarLev may disclose personal information where reasonably necessary to:

  • comply with applicable laws;
  • respond to lawful governmental requests;
  • comply with subpoenas or court orders;
  • enforce contractual rights;
  • investigate fraud;
  • protect customers;
  • protect employees;
  • protect public safety;
  • protect KarLev's legal rights;
  • participate in legal proceedings.
ARTICLE 17

BUSINESS TRANSFERS

In the event of:

  • merger;
  • acquisition;
  • sale of assets;
  • financing transaction;
  • corporate restructuring;
  • bankruptcy;
  • reorganisation; or
  • similar corporate transaction,

personal information may be transferred as part of the applicable transaction, subject to applicable law.

ARTICLE 18

DATA RETENTION

KarLev retains personal information only for as long as reasonably necessary to:

  • provide requested Products and Services;
  • administer customer relationships;
  • maintain warranty records;
  • satisfy contractual obligations;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain business records;
  • protect legal rights.

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

ARTICLE 19

DATA SECURITY

KarLev maintains administrative, technical, physical, and organisational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

Security measures may include:

  • access controls;
  • encryption where appropriate;
  • authentication procedures;
  • secure hosting environments;
  • monitoring systems;
  • employee training;
  • cybersecurity protocols;
  • incident response procedures.

Despite these measures, no electronic system can be guaranteed to be completely secure.

ARTICLE 20

INTERNATIONAL DATA TRANSFERS

Where business operations require, personal information may be processed, stored, or accessed in jurisdictions other than the jurisdiction in which it was originally collected.

Where required by applicable law, KarLev will implement appropriate safeguards designed to protect transferred personal information.

ARTICLE 21

CHILDREN'S PRIVACY

The Website is not directed toward children under the age of thirteen (13), and KarLev does not knowingly collect personal information from children under thirteen through the Website without appropriate legal authorization.

If KarLev becomes aware that personal information has been collected from a child in violation of applicable law, reasonable efforts will be made to delete such information.

ARTICLE 22

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of eligible information;
  • request a copy of certain personal information;
  • request information regarding categories of collected information;
  • object to certain processing activities;
  • withdraw consent where processing is based upon consent;
  • exercise additional rights available under applicable law.

KarLev may request reasonable verification of identity before responding to certain requests.

ARTICLE 23

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights relating to access, correction, deletion, portability, and other protections provided by applicable law.

KarLev will not unlawfully discriminate against individuals who exercise applicable privacy rights.

Additional information regarding California-specific rights may be provided through a separate California Privacy Notice.

ARTICLE 24

THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

KarLev does not control and is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those third parties before providing personal information.

ARTICLE 25

CHANGES TO THIS PRIVACY POLICY

KarLev reserves the right to update this Privacy Policy from time to time.

Material changes will become effective upon publication on the Website unless another effective date is specified.

Continued use of the Website after publication constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.

ARTICLE 26

CONTACTING KARLEV

Questions regarding this Privacy Policy or requests relating to personal information may be submitted to:

KarLev

Privacy Officer

Email: [Privacy Email]

Telephone: [Company Telephone]

Website: [Company Website]

Mailing Address:

[Company Address]

ARTICLE 27

EFFECTIVE DATE

This Privacy Policy is effective as of the Effective Date listed above and remains in effect until amended or replaced by KarLev.