Karlev

Privacy Policy

How Karlev collects, uses, shares and protects personal information.

Version 1.0

Effective Date: 7.26.2026

ARTICLE 1

PURPOSE OF THIS PRIVACY POLICY

KarLev respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how KarLev collects, uses, stores, shares, protects, and otherwise processes personal information obtained through our Website, customer portal, online forms, communications, products, and related services.

This Privacy Policy should be read together with our Website Terms & Conditions and any additional legal notices referenced therein.

ARTICLE 2

SCOPE

This Privacy Policy applies to personal information collected from:

  • visitors to the Website;
  • prospective customers;
  • customers;
  • financing applicants;
  • vendors;
  • contractors;
  • suppliers;
  • business partners;
  • job applicants (where applicable);
  • individuals communicating with KarLev through any channel.

This Privacy Policy applies whether information is collected through:

  • the Website;
  • contact forms;
  • quotation requests;
  • financing requests;
  • telephone calls;
  • email communications;
  • SMS messages;
  • customer portals;
  • social media interactions;
  • online chat;
  • in-person meetings; or
  • other lawful business interactions.
ARTICLE 3

INFORMATION WE COLLECT

Depending on your interaction with KarLev, we may collect information including:

Personal Information

  • full name;
  • company name;
  • mailing address;
  • property address;
  • email address;
  • telephone number;
  • mobile number;
  • preferred communication method.

Project Information

  • project location;
  • property characteristics;
  • plans and drawings;
  • photographs;
  • engineering information;
  • requested products and services;
  • project status.

Technical Information

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • pages visited;
  • referral source;
  • session activity;
  • approximate location derived from IP address;
  • diagnostic information.

Communication Records

  • emails;
  • SMS messages;
  • customer support history;
  • appointment records;
  • warranty communications;
  • uploaded documents;
  • chat history;
  • call records where legally permitted and disclosed.
ARTICLE 4

HOW WE USE YOUR INFORMATION

KarLev may use personal information to:

  • respond to enquiries;
  • prepare quotations;
  • coordinate projects;
  • administer customer accounts;
  • communicate regarding products and services;
  • process financing requests where authorised;
  • schedule appointments;
  • provide customer support;
  • administer warranties;
  • improve our Website;
  • analyse business performance;
  • detect fraud;
  • maintain security;
  • comply with legal obligations;
  • send marketing communications where permitted by law and with any required consent.
ARTICLE 5

SHARING OF INFORMATION

KarLev does not sell personal information except where such activity is expressly disclosed and permitted by applicable law.

We may share information, as reasonably necessary, with:

  • affiliated companies;
  • technology providers;
  • cloud hosting providers;
  • CRM platforms;
  • payment processors;
  • financing providers;
  • engineering consultants;
  • installation partners;
  • manufacturers;
  • logistics providers;
  • legal and accounting advisers;
  • government agencies where required by law;
  • courts or regulators pursuant to legal process.

All such disclosures are subject to contractual, legal, or regulatory obligations designed to protect personal information.

ARTICLE 6

COMMUNICATIONS

KarLev may communicate with you through:

  • email;
  • SMS or text messages;
  • telephone calls;
  • voicemail;
  • customer portal notifications;
  • postal mail; and
  • other legally permitted communication channels.

Communications may include:

  • responses to enquiries;
  • customer support;
  • quotations;
  • financing updates;
  • engineering coordination;
  • permit coordination;
  • project scheduling and updates;
  • manufacturing updates;
  • delivery notifications;
  • warranties;
  • warranty administration;
  • maintenance reminders;
  • customer satisfaction follow-up;
  • company news;
  • educational information and materials;
  • promotional/marketing communications; and
  • legally required notices.

Where required by law, KarLev will obtain the appropriate consent before sending promotional communications or using automated communication technologies.

ARTICLE 7

MARKETING COMMUNICATIONS

KarLev may periodically send information relating to:

  • new products;
  • product improvements;
  • promotions;
  • seasonal offers;
  • educational articles;
  • webinars;
  • events;
  • newsletters;
  • company announcements;
  • customer appreciation programs; and
  • other marketing communications.

Receipt of marketing communications is voluntary where required by applicable law.

You may withdraw your marketing consent at any time.

ARTICLE 8

OPT-OUT RIGHTS AND INSTRUCTIONS

You may opt out of promotional communications by:

  • selecting the "Unsubscribe" option contained within marketing emails;
  • replying STOP to supported SMS messages;
  • following the opt-out instructions contained in the communication;
  • contacting KarLev directly using the contact information provided in this Privacy Policy.

Reasonable time may be required to process your request.

Withdrawal of marketing consent does not prevent KarLev from sending transactional, contractual, warranty, billing, safety, or legally required communications. Even after opting out of marketing communications, KarLev may continue sending:

  • project updates;
  • invoices;
  • financing notices;
  • warranty information;
  • appointment confirmations;
  • delivery notifications;
  • safety notices;
  • legal notices; and
  • other transactional communications necessary to administer Products or Services.
ARTICLE 9

INFORMATION SHARED WITH SERVICE PROVIDERS

KarLev may disclose personal information to trusted third-party service providers that assist in operating our business.

Such providers may include:

  • cloud hosting providers;
  • customer relationship management (CRM) platforms;
  • email service providers;
  • SMS communication providers;
  • payment processors;
  • accounting systems;
  • financing partners;
  • customer support platforms;
  • scheduling software providers;
  • analytics providers;
  • cybersecurity providers;
  • legal and professional advisers.

Such providers are authorised to process information only as necessary to perform services on KarLev's behalf or as otherwise permitted by applicable law.

ARTICLE 10

FINANCING PARTNERS

Where you request financing information or apply for financing through KarLev, your information may be shared with participating financing providers to evaluate eligibility, process financing applications, administer financing, and communicate regarding financing options.

Each financing provider remains independently responsible for its own privacy practices.

ARTICLE 11

INSTALLATION PARTNERS & CONTRACTORS

Where reasonably necessary to fulfil your project, KarLev may share relevant project information with authorised contractors, installers, engineers, inspectors, suppliers, logistics providers, manufacturers, and other business partners involved in the delivery of Products or Services.

Only information reasonably necessary for performance of the applicable services will be shared.

ARTICLE 12

LEGAL DISCLOSURES

KarLev may disclose personal information where reasonably necessary to:

  • comply with applicable laws;
  • respond to lawful governmental requests;
  • comply with subpoenas or court orders;
  • enforce contractual rights;
  • investigate fraud;
  • protect customers;
  • protect employees;
  • protect public safety;
  • protect KarLev's legal rights;
  • participate in legal proceedings.
ARTICLE 13

BUSINESS TRANSFERS

In the event of:

  • merger;
  • acquisition;
  • sale of assets;
  • financing transaction;
  • corporate restructuring;
  • bankruptcy;
  • reorganisation; or
  • similar corporate transaction,

personal information may be transferred as part of the applicable transaction, subject to applicable law.

ARTICLE 14

DATA RETENTION

KarLev retains personal information only for as long as reasonably necessary to:

  • provide requested Products and Services;
  • administer customer relationships;
  • maintain warranty records;
  • satisfy contractual obligations;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • maintain business records;
  • protect legal rights.

Retention periods may vary depending upon the nature of the information and applicable legal requirements.

ARTICLE 15

DATA SECURITY

KarLev maintains administrative, technical, physical, and organisational safeguards designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access.

Security measures may include:

  • access controls;
  • encryption where appropriate;
  • authentication procedures;
  • secure hosting environments;
  • monitoring systems;
  • employee training;
  • cybersecurity protocols;
  • incident response procedures.

Despite these measures, no electronic system can be guaranteed to be completely secure.

ARTICLE 16

YOUR RIGHT TO OPT OUT OF SALE OR SHARING OF PERSONAL INFORMATION

KarLev does not sell personal information for monetary payment. However, KarLev’s Website may use advertising technologies, such as tracking pixels and similar tools, that share certain technical and identification information (such as IP address, device information, and browsing activity) with third-party advertising platforms for purposes of cross-context behavioral advertising. This activity may be considered "sharing" under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

You have the right to opt out of this sharing at any time by:

  • clicking the "Do Not Sell or Share My Personal Information" link located in the footer of the Website;
  • using a browser or device-level Global Privacy Control (GPC) signal, which KarLev will honor as an opt-out request; or
  • contacting KarLev directly using the contact information provided in this Privacy Policy.

KarLev will not discriminate against you for exercising this right.

ARTICLE 17

INTERNATIONAL DATA TRANSFERS

Where business operations require, personal information may be processed, stored, or accessed in jurisdictions other than the jurisdiction in which it was originally collected.

Where required by applicable law, KarLev will implement appropriate safeguards designed to protect transferred personal information.

ARTICLE 18

CHILDREN'S PRIVACY

The Website is not directed toward children under the age of thirteen (13), and KarLev does not knowingly collect personal information from children under thirteen through the Website without appropriate legal authorization.

If KarLev becomes aware that personal information has been collected from a child in violation of applicable law, reasonable efforts will be made to delete such information.

ARTICLE 19

YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of eligible information;
  • request a copy of certain personal information;
  • request information regarding categories of collected information;
  • object to certain processing activities;
  • withdraw consent where processing is based upon consent;
  • exercise additional rights available under applicable law.

KarLev may request reasonable verification of identity before responding to certain requests.

ARTICLE 20

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including rights relating to access, correction, deletion, portability, and other protections provided by applicable law.

KarLev will not unlawfully discriminate against individuals who exercise applicable privacy rights.

Additional information regarding California-specific rights may be provided through a separate California Privacy Notice.

ARTICLE 21

THIRD-PARTY WEBSITES

The Website may contain links to third-party websites or services.

KarLev does not control and is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those third parties before providing personal information.

ARTICLE 22

CHANGES TO THIS PRIVACY POLICY

KarLev reserves the right to update this Privacy Policy from time to time.

Material changes will become effective upon publication on the Website unless another effective date is specified.

Continued use of the Website after publication constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.

ARTICLE 23

CONTACTING KARLEV

Questions regarding this Privacy Policy or requests relating to personal information may be submitted to:

KarLev

Privacy Officer

Email: Info@karlev.co

Telephone: (747) 877-8761

Website: https://www.karlev.co

Mailing Address:

15821 Ventura Blvd., Suite 625, Encino, CA 91436, United States

ARTICLE 24

EFFECTIVE DATE

This Privacy Policy is effective as of the Effective Date listed above and remains in effect until amended or replaced by KarLev.