SMS Terms & Conditions

Terms governing Karlev SMS and text message communications.

Version 1.0

Effective Date: 7.26.2026

ARTICLE 1 Purpose

ARTICLE 2 Scope

ARTICLE 3 Enrollment & Consent

ARTICLE 4 Types of Messages

ARTICLE 5 Message Frequency

ARTICLE 6 Customer Responsibilities

ARTICLE 7 Opt-Out Instructions

ARTICLE 8 Help Instructions

ARTICLE 9 Message & Data Rates

ARTICLE 10 Supported Carriers

ARTICLE 11 Delivery of Messages

ARTICLE 12 Changes to Mobile Numbers

ARTICLE 13 Privacy

ARTICLE 14 Prohibited Use

ARTICLE 15 Intellectual Property

ARTICLE 16 Limitation of Liability

ARTICLE 17 Indemnification

ARTICLE 18 Changes to the SMS Program

ARTICLE 19 Governing Law

ARTICLE 20 Contact Information

ARTICLE 1

PURPOSE

These SMS Terms & Conditions ("SMS Terms") govern participation in KarLev's text messaging program.

By opting into KarLev's SMS program, you agree to receive text messages in accordance with these SMS Terms, KarLev's Privacy Policy, and Terms & Conditions.

ARTICLE 2

SCOPE

These SMS Terms apply to all SMS and MMS communications sent by or on behalf of KarLev relating to:

customer inquiries;
quotations;
order confirmations;
engineering coordination;
manufacturing updates;
project scheduling;
permit coordination;
delivery notifications;
inspections;
customer service;
warranty matters;
appointment reminders;
account notifications;
financing communications;
promotional offers (where consent has been provided); and
other business-related communications.

ARTICLE 3

ENROLLMENT & CONSENT

By voluntarily providing your mobile telephone number and affirmatively opting into KarLev's SMS program, you expressly consent to receive recurring text messages from or on behalf of KarLev using automated technology where permitted by applicable law.

Your consent is not a condition of purchasing any Product or Service unless permitted by applicable law.

You represent that:

you are the authorised user of the mobile number provided;
you have authority to provide consent for that number;
the information you provide is accurate; and
you will promptly notify KarLev if your mobile number changes.

Where required by law, KarLev will maintain records of your consent.

ARTICLE 4

TYPES OF MESSAGES

Messages may include, without limitation:

Transactional Messages

order confirmations;
appointment reminders;
delivery scheduling;
inspection notices;
project updates;
customer support;
warranty communications;
account notifications.

Informational Messages

engineering updates;
permit status;
financing status;
manufacturing milestones;
document requests;
project coordination.

Marketing Messages

Where legally permitted and where you have provided the required consent, KarLev may send:

promotional offers;
seasonal campaigns;
new product announcements;
educational content;
company news;
special events.

ARTICLE 5

MESSAGE FREQUENCY

Message frequency varies depending upon:

your project;
requested services;
customer support interactions;
appointment scheduling;
warranty matters;
marketing preferences; and
your communications with KarLev.

KarLev does not guarantee any minimum or maximum number of messages.

ARTICLE 6

CUSTOMER RESPONSIBILITIES

You agree to:

provide accurate contact information;
promptly update your mobile number if it changes;
maintain access to your mobile device;
notify KarLev if you believe messages are being received without authorisation; and
comply with all applicable laws regarding your participation in the SMS program.

ARTICLE 7

OPT-OUT INSTRUCTIONS

You may opt out of receiving SMS messages at any time.

To stop receiving text messages, reply:

STOP

to any KarLev SMS message.

After opting out:

you will receive one confirmation message confirming your opt-out request;
no further marketing text messages will be sent to that mobile number unless you subsequently provide new consent; and
transactional or legally required communications may still be provided through other communication channels where appropriate.

Processing of opt-out requests may not be instantaneous but will occur within a commercially reasonable time.

ARTICLE 8

HELP INSTRUCTIONS

For assistance, reply:

HELP

to any SMS message.

You may also contact:

Email: [Support Email]

Telephone: [Company Phone]

Website: [Company Website]

ARTICLE 9

MESSAGE & DATA RATES

Message and data rates may apply according to your wireless service plan.

KarLev does not charge separately for participation in the SMS program unless expressly disclosed.

You are solely responsible for charges imposed by your wireless carrier.

ARTICLE 10

SUPPORTED CARRIERS

The SMS program is intended to operate with participating wireless carriers.

Wireless carriers are not liable for delayed or undelivered messages.

Carrier participation may change without notice.

ARTICLE 11

DELIVERY OF MESSAGES

KarLev will use commercially reasonable efforts to send SMS messages in a timely manner.

However, actual delivery depends upon numerous factors beyond KarLev's control, including:

wireless carrier availability;
mobile device compatibility;
network congestion;
geographic coverage;
internet connectivity;
maintenance activities;
software updates;
power interruptions; and
other technical conditions.

KarLev does not guarantee that SMS messages will be delivered within any specific timeframe or that every message will be successfully delivered.

SMS messaging should not be relied upon for emergencies or time-critical communications.

ARTICLE 12

CHANGES TO MOBILE NUMBERS

You are responsible for promptly notifying KarLev if:

your mobile number changes;
ownership of your mobile number changes;
your wireless service is terminated;
your device is transferred to another individual; or
you are no longer authorised to receive messages at the enrolled number.

Failure to update your information may result in messages being delivered to an unintended recipient.

KarLev shall not be responsible for disclosures resulting from the Customer's failure to maintain accurate contact information.

ARTICLE 13

PRIVACY

Information collected through the SMS Program is governed by KarLev's:

Privacy Policy;
Cookie Policy, where applicable;
California Privacy Notice (for California residents); and
applicable law.

KarLev may use information collected through the SMS Program to:

provide requested Products and Services;
administer customer accounts;
coordinate projects;
process transactions;
provide customer support;
improve customer communications;
comply with legal obligations; and
operate the SMS Program.

KarLev does not sell your mobile telephone number or SMS consent to third parties. Information may be shared with trusted service providers solely as necessary to operate the messaging program, provide requested services, comply with legal obligations, or as otherwise described in KarLev's Privacy Policy.

ARTICLE 14

PROHIBITED USE

You agree not to:

use the SMS Program for unlawful purposes;
interfere with the operation of the SMS Program;
provide false or misleading contact information;
attempt to gain unauthorised access to KarLev's communication systems;
transmit malicious software or harmful code;
abuse, harass, or threaten KarLev personnel through the SMS Program; or
engage in fraudulent or deceptive conduct.

KarLev reserves the right to suspend or terminate participation in the SMS Program for violations of these SMS Terms or applicable law.

ARTICLE 15

INTELLECTUAL PROPERTY

All SMS content, including text, trademarks, logos, service marks, product names, and other proprietary materials transmitted through the SMS Program remain the property of KarLev or its licensors.

Participation in the SMS Program does not grant any ownership interest or licence to use KarLev's intellectual property except as expressly permitted by law.

ARTICLE 16

DISCLAIMER OF WARRANTIES

The SMS Program is provided on an "AS IS" and "AS AVAILABLE" basis to the fullest extent permitted by applicable law.

KarLev makes no representation or warranty regarding:

uninterrupted service;
continuous availability;
error-free operation;
compatibility with every wireless device;
compatibility with every wireless carrier;
security against every possible cyber event; or
delivery of every SMS message.

Nothing in these SMS Terms limits any warranty that cannot lawfully be excluded.

ARTICLE 17

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, KarLev shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to participation in the SMS Program, including but not limited to:

delayed messages;
undelivered messages;
duplicate messages;
interrupted communications;
carrier failures;
technical malfunctions;
loss of data;
business interruption;
lost profits; or
loss of opportunity.

Nothing in these SMS Terms excludes liability that cannot lawfully be excluded or limited under applicable law.

ARTICLE 18

INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless KarLev and its affiliates, officers, directors, employees, agents, successors, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

your breach of these SMS Terms;
your misuse of the SMS Program;
your violation of applicable law;
your provision of inaccurate or unauthorised contact information; or
your negligent or wrongful acts or omissions.

ARTICLE 19

CHANGES TO THE SMS PROGRAM

KarLev reserves the right to modify, suspend, or discontinue the SMS Program, or any portion of it, at any time.

KarLev may also amend these SMS Terms from time to time.

Updated versions become effective upon publication unless another effective date is specified.

Continued participation in the SMS Program after the effective date of revised SMS Terms constitutes acceptance of the updated terms to the extent permitted by applicable law.

ARTICLE 20

GOVERNING LAW

These SMS Terms shall be governed by the laws specified in KarLev's Terms & Conditions, without regard to conflict of law principles, except where mandatory law provides otherwise.

Any dispute relating to the SMS Program shall be resolved in accordance with the dispute resolution provisions contained in KarLev's Terms & Conditions, unless applicable law requires a different process.

ARTICLE 21

CONTACT INFORMATION

Questions regarding the SMS Program may be directed to:

KarLev

Customer Support Department